Job Details

Job Type

Full-time

Description

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way!

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate - everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY: Courteously and efficiently interact with guest to ensure their satisfaction while dining, in accordance with all Company standards and procedures. Provide friendly, attentive and timely service creating an exceptional experience for all of our guests.

POSITION RESPONSIBILITIES/DUTIES:

• Responsible for taking phone orders for delivery
• Responsible for practicing, supporting and promoting Pop Up Pizza and Play LV properties at all times
• Inform immediate supervisor of any product shortages and equipment needs
• Carry work cards at all times during shift
• Behave in a positive, professional manner that reflects Pop Up Pizza and Play LV practices
• Practice and observe safety rules and regulations and encourage others to do so. Comply with Board of Health Standards
• Maintain personal grooming and uniform standards pursuant to Pop Up Pizza and Play LV policies
• Display knowledge of all emergency procedures and know where the MSDS booklet is located for your area
• Inform managers on duty of any Team Member of guest opportunities
• Ensure proper service
• Ensure the efficient and smooth operation of the restaurant
• Use all cash handling procedures
• Have detailed knowledge of the facility and its amenities
• Have a complete knowledge of all food and beverage menu items including their preparation, ingredients, cooking methods, portions and prices
• Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items
• Run cash register and handle money
• Ensure employee safety
• Remove debris (napkins, straws etc.) from the floors if necessary
• Responsible for register bank and all money, charges and comps collected during a shift
• Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates ETC.)
• Balance all checks at the end of the Shift and turn in work, in a neat and organized manner

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

EDUCATION and/or EXPERIENCE:

Required:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Must manage time effectively with minimum supervision.
• Must be able to obtain all required work cards for the jurisdiction in which the property is located. Including but not limited to Non-Gaming Card, Clark County Food Handler Card and Alcohol Awareness card.
• Adhere to all Company and department policies and procedures.
• Practice the Ten/Five rule consistently with internal and external guest.
• A minimum of one - year experience in a fast paced high energy service environment.

Preferred:

• MICROS experience
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Alcohol Awareness Card
• Food Handlers Card

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.

WORK SCHEDULE/HOURS:

• Regular scheduled hours

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.