Job Details

Job Summary:

Maintain complete knowledge of and comply with all departmental Policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment; Use equipment only as intended.

Age Requirement: 21

Work Cards Required: Alcohol: NV Health: NV

Typical Physical /Mental Demands

* Exert physical effort in transporting 50 pounds

* Endure various physical movements throughout work area

* Push/Pull cart repetitively throughout the day.

* Forward bending, squatting, and kneeling about 50 times per day for up to 5 minutes at a time

* Satisfactorily communicate with guests, management, and co-workers to their understanding.

* Use of electronic beepers, cell phones with texting and email, general knowledge of computers with office programs such as Microsoft Outlook and Excel.

Essential Job Functions: (includes but limited to the following)

* Maintain complete knowledge of and comply with all departmental Policies/service procedures/standards.

* Maintain complete knowledge of correct maintenance and use of equipment; Use equipment only as intended.

* Anticipate guests needs, respond promptly, and acknowledge all guest with a smile

* Resolve guest complaints, ensuring guest satisfaction.

* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. (refrigerators, carts, and storeroom)

* Set up and organize workstation with designated supplies, forms, and resource materials, report any shortages to manager/supervisor.

* Inventory cart at the beginning and end of shift.

* The ability to sign out keys.

* The ability to maneuver mini bar carts throughout the hotel keeping them neat and orderly.

* The ability to replenish all items used from guests' rooms. Including all products and menus.

* The ability to handle "Do Not Disturbs and Guest refusals. As well as Difficult guest.

* The ability to report incidents, personal items found or seen on guest floor.

* The ability to work independently.

* The ability to spot check and remove any products not to the Standards of Caesars. (tampered with and expired products)

* For Steady Extra staff: The ability to log and complete adjustment reports. This involves receiving reports from team members and learning the system for adding and deleting charges daily in Bartech and LMS systems. Computer knowledge and skills needed.

Performance Requirements:

* Provide legible communication and directions.

* Perform job functions with attention and detail, speed, and accuracy

* Prioritize, organize, and follow up

* Be a clear thinker, remain calm and resolve problems using good judgment.

* Follow Direction thoroughly.

* Understand guests service needs.

* Work cohesively with co-workers as a team.

* Work with minimal supervision.

* Maintain confidentiality of guest information and pertinent hotel information.

* Be extremely accurate in all reports, paper, and electronic ones.

Education: High school graduate or equivalent, Fluency in English, both verbal And Non-verbal.

Certificates/License: Nevada TAM card, Health Card

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.