Job Details

Summary: Responsible for scheduling all Housekeeping personnel including Guest Room Attendants, Housepersons, Utility Porters, Status Board Operators, and Floor Managers. Maintains departmental employee administrative information/records. Maintains updated seniority lists and tracking sheets for labor, productivity, etc. for the housekeeping, EVS, and Uniforms departments, and ensures accurate payroll input and payroll records for all 3 departments.

Essential Functions and Responsibilities:

* Schedule according to hotel occupancy and replaces sick or personal call-ins, vacations and all personnel on leave of absence

* Assist management in the creation and implementation of policies and procedures

* Assign floors and/or workstations and days off for all personnel on the extra-board

* Responsible for investigating and resolving guest complaints resulting from Lost & Found items

* Maintain time and attendance records throughout the assigned departments and works with team members on any issues or discrepancies

* Conduct the necessary research to effectively resolve payroll disputes from team members

* Ensure the integrity and accuracy of all financial data produced, including reports

* Maintain attendance records, corrective counseling, and other administrative records for team members within the Housekeeping, EVS, and Uniforms departments

* Ensure seniority lists are updated and accurately maintained

* Maintain accurate productive tracking logs

* Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

* Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

* Perform other duties as assigned

Requirements:

Qualifications

* One to two years related experience in performing the same or similar job duties, or an equivalent combination of education and experience preferred

* High school diploma or equivalent preferred

* Excellent attention to detail

* Strong mathematical skills

* Previous experience with Kronos Timekeeping system, preferred

* Ability to read, analyze, and interpret complex documents and to respond to common inquiries or complaints/questions/concerns from employees or regulatory agencies

* Proficient with computers and Microsoft Office suite (including Word and Excel)

* Proven experience providing high level of guest service

* Obtain and maintain all work cards as required by the company

* Verify right to work in the United States

Work Cards

* None

Physical Requirements

* Working indoors and sitting at desk or table (up to 75% of the time)

* Vision and literacy (critical)

* Environment may be moderately noisy

* Ability to work with a computer for an extended period of time, including fine motor skills and manual dexterity.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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