Job Details

Are you ready to take over your next call center room? Monster Group West has opened its first Las Vegas Vacation Activations call center. We have so many guest and we want to send them on vacation, COME HELP US get these guest traveling! After all who doesn't want to book a trip thats already paid for???

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.


Job Purpose:
Serves customers by planning and implementing operational and staff objectives; planning and maintaining efficient operations; improving quality results; meeting financial objectives; managing staff.

Duties:
* Accomplishes call center daily duites, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.

* Achieves call center operational objectives by contributing information and analysis to organization strategic plans and reviews; preparing and completing strategic and operations plans; developing customer interaction models; completing system audits; developing and monitoring quality assurance policies, procedures, and response methodologies.

* Meets call center financial objectives by making sure agents are staying on task, esnuring daily goals for the room are reached.

* Plans and maintains efficent operations by designing, implementing, and evaluating call center process; developing, implementing, and monitoring policies and procedures; monitoring and coaching agents; adjusting staffing schedules to match call volumes; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems.



Skills/Qualifications:
Customer Focus, Customer Service, Telephone Skills, Developing Standards, Teamwork, Giving Feedback, Managing Processes, People Management, Promoting Process Improvement, Supervision, Emphasizing Excellence