Job Details

Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary. Creates and issues keys while ensuring the safety and security of all owners and guests. Calculates visit costs, verifies customers' credit and establishes how the customer will pay for the accommodation. Ensures that each interaction exceeds the expectations of our owners and guests. Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly. Recognizes and initiates solutions to any concerns to the owners' and guests' satisfaction. Maintains and is responsible for a house bank, performs end of day reporting of receipts. Communicates with housekeeping, as appropriate, to expedite the clean...Front Desk, Specialist, Customer Service, Microsoft, Skills, Hotel, Business Services