Job Details

Since 1997, our client has been providing Boutique, Turn-Key Fulfillment services to the Apparel, Footwear, Action Sports, Outdoor and Lifestyle industries. With facilities in California, British Columbia, and Quebec, our client offers 3PL Pick and Pack services, Inventory Management, Vendor Compliance, Freight, Returns & Repair Management, EDI, Customer Service, and a variety of Brand Support Services. Their custom built 3PL Software Suite offers clients access to superior technology and seamless integrations. With years of experience and industry focus – over 150 leading brands of the Apparel, Footwear, Actions Sports, Outdoor and Lifestyle industries entrust their business to the team.

3PL Warehouse General Manager
The General Manager is both a people and profit leader for the Operations team. This position is responsible for the safe and efficient operation of the warehouse and has a fiduciary duty to the company to ensure client retention, financial health, staff development and budgetary goals are met by the team and be a key stakeholder in change initiatives.

Job Type: Full-time

Responsibilities:

1. Accountable for the overall performance of their assigned facilities/shifts, as defined by key performance indicators.
   • Maintains a perspective on the operational goals and demands of the business and prioritizes workloads with an understanding of this information. This includes throughput, quality and safety.
   • Makes required staffing, process, and facility changes or alterations in order to increase organizational efficiencies and meet client goals and Company's service level agreements.
   • Creates and maintains meaningful relationships with Clients and team members.
   • Determines feasibility of projects factoring costs, available space, schedule limitations, organization goals, technical requirements and economic factors.
   • Ensures resource commitments for projects are in place and acts as the sponsor to ensure that the proper level of support is in place for tactical execution of projects.
   • Accountable for budget and P & L for assigned facilities.
2. Provides guidance to their direct reports (DC Managers of defined facilities).
   • Trains, develops and mentors all direct reports.
   • Sets expectations and facilitates resolutions of any gaps.
   • Participates in performance review process and approves any wage increases.
   • Plans, coordinates, and authorizes all annual vacations for Supervisors, ensuring proper coverage.
3. Continuous Improvement
   • Work with the leadership team to drive continual improvement programs.
   • Ensure that all projects include a sustainability component and drive adherence at multiple levels within the organization utilizing integrated process audits, floor-level dashboards and management scorecards.
4. Research / Analysis / Optimization
   • Analyze contractual commitments, Client specifications, design changes and other data to drive continuous improvement and meet or exceed expectations of Clients.
   • Perform cost/benefit trade-off analysis and develop ROI business cases for recommended projects involving process, system or technology change.
   • Drive refinement of labor planning tools to optimize allocation of resources across multiple locations/facilities and Clients to ensure alignment with organizational and Client goals.

• Must have a minimum of 8 years' experience in a relevant leadership role
• Must have relevant experience working for either a 3PL company or an apparel and/or footwear company in a pick and pack environment
• A Bachelor's degree in Business, Logistics, or related field is a plus
• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety is required
• This position requires a valid driver's license
• Excellent technical capabilities, inclusive of tier one WMS experience
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
• A solutions focused approach to everything you do
• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
• Ability to collaborate, interact, communicate at all levels of organization and team building
• Has the ability to be flexible and adapt to changing priorities and work under pressure
• The ability to travel domestically and internationally
• Trustworthy and moral character (pre-employment background & drug tests required)