Job Details

Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

As the Regional People Partner – West, you will be the primary HR partner for the region, responsible for driving results and maximizing HR impact across multiple airport locations. This role will oversee all HR activity within the region, focusing on employee relations, union interactions, training, and development. The successful candidate will collaborate with regional and airport leadership to support operational goals while fostering a positive, inclusive, and compliant work environment.

Location: Remote based in Los Angeles, California or nearby cities

Schedule: Monday – Friday, Weekends as needed, 40-50 hours per week, travel as needed

Pay: $110,000 - $120,000 annually

Job Type: Full-time

Benefits

• Employee Discount
• Employer-Paid Life Insurance
• Flex Time Off
• Disability Insurance
• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• 401(k) with company match

Job Responsibilities:

• Serve as a trusted advisor and strategic partner to regional and airport leadership teams on all HR-related matters, providing expert guidance to align people strategies with business objectives.
• Lead and support employee relations efforts, including managing labor relations, investigations, conflict resolution, and performance management to maintain a positive, compliant workplace.
• Lead the implementation of training programs for managers and employees, focusing on compliance, operational efficiency, and leadership development, ensuring consistent delivery across all airport locations.
• Collaborate with cross-functional teams to ensure compliance with labor laws, company policies, and industry regulations, including HIPAA, ADA, and FMLA.
• Provide coaching and guidance to managers on performance management practices, supporting ongoing feedback and development conversations. Lead the region's performance review process.
• Drive employee engagement initiatives, including recognition programs, wellness initiatives, and diversity and inclusion efforts, to foster a positive and inclusive workplace culture.
• Partner with talent acquisition to drive recruitment efforts, including sourcing, selection, and onboarding of top talent to meet the company's staffing needs.
• Analyze HR metrics and trends to identify areas for improvement and drive data-driven decision-making that enhances workforce performance and business outcomes.

Job Requirements

• Bachelor's degree in human resources, Business Administration, or related field; master's degree preferred.
• 5+ years of progressive HR experience, with a focus on labor relations, preferably in the retail or travel industry.
• Strong knowledge of labor laws, regulations, and compliance requirements.
• Experience working in unionized environments and managing collective bargaining agreements.
• Excellent communication, interpersonal, and negotiation skills.
• Proven ability to build effective relationships and influence stakeholders at all levels of the organization.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Willingness to travel to various airport locations along the region as needed.

Additional Requirements

• Frequent sitting
• Limited standing, walking, climbing, crouching, bending, pushing, or pulling
• Limited travel or overnight
• Occasional travel or overnight
• Frequent travel or overnight; including international
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Lift 0-25 lbs.
• Use of fine motor hand functions

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.