Job Details

The Organization

The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

Benefits of Joining our Team!

• Comprehensive Medical, Dental, Vision Insurance
• Generous Holiday Pay (35+ days)
• 2 Weeks Accrued Paid Time Off
• 401(k) & 401(k) 3% Matching
• Flexible Savings Account (FSA)
• Paid Maternal/Parental Leave
• Employee Assistance Program (EAP)
• Voluntary Insurance Plans
• Pet Insurance

Job Purpose

The Client Services Coordinator oversees the efficient operation of client services, ensuring seamless coordination between various departments and stakeholders. This position is responsible for maintaining high-quality customer service standards, optimizing client intake processes, and fostering positive relationships with clients and partners.

Responsibilities

• Coordinate daily intake operations, including managing phone inquiries, voicemail systems, and client check-in procedures.
• Collaborate with client services staff to provide administrative support and ensure efficient workflow.
• Facilitate accurate record-keeping of client interactions and maintain compliance with organizational protocols.
• Schedule, reschedule, and cancel client appointments effectively, considering staff availability and client preferences.
• Conduct regular audits of client demographic data entry to maintain accuracy and completeness.
• Prepare comprehensive reports on client statistics and appointment trends for analysis and decision-making.
• Serve as a liaison between different departments to streamline processes and address client needs effectively.
• Assist clients in accessing additional services or resources as needed and provide guidance on available options.
• Identify opportunities for process improvement and work with team members to implement solutions.
• Any other job duties as assigned
• Must attend six mandatory 'Pop Up & Give' events per year

Qualifications

• Demonstrate values consistent with the stated mission and culture of The Just One Project
• 1+ year of Non- Profit Experience (preferred)
• 2+ years of experience in a client services role, preferably in a social services or nonprofit organization.
• Excellent communication and interpersonal abilities, with a focus on empathy and understanding.
• Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment.
• Problem-solving skills and the ability to resolve conflicts with tact and diplomacy.
• Commitment to upholding ethical standards and maintaining client confidentiality.
• Flexibility to adapt to changing priorities and work collaboratively with diverse teams.
• Must possess valid unrestricted driver's license and reliable transportation
• Must be able to pass a criminal background check and drug screening

DON'T MEET EVERY SINGLE REQUIREMENT?

Not sure you meet all qualifications? Let us decide!

Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do. We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Must be able to pass a criminal background check and drug screening