Job Details

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.
With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.
Position Description
The Operations Lead will be responsible for overseeing the handling of customer products, including the loading, unloading, picking, and packing of product. This leadership role will be responsible for assigning work and work functions to all warehouse associates as necessary to meet the needs of the customer. Following company and site-specific safety policies, and encouraging other associates to do the same, is of great importance to this position.
What You'll Do
* Assign tasks to warehouse personnel through written and/or oral instruction, including: unloading, outbound staging and loading, verifying and labeling of freight, picking and packing.
* Supervise tasks performed by warehouse personnel.
* Complete reports and records in a timely manner.
* Troubleshoot machine and equipment malfunctions and report them to maintenance personnel.
* Advise associates on care and preservation of product, use of equipment in handling, storing, maintaining, shipping stock, and related problems.
* Ensure high-quality customer service through assisting associates in warehouse functions when help is needed.
* Take action and speak to associates when proper safety, quality, and productivity procedures are not being followed.
* Work cooperatively and productively with other warehouse associates and leadership
* Adhere to company or site-specific safety policy and guidelines to ensure safe working conditions for self and others.
* Additional duties may be assigned by the supervisor.
What You'll Need
* Must be eighteen (18) years of age or older.
* High school diploma or equivalent.
* Minimum of two (2) years' experience working in a warehouse environment.
* Must be able to perform any physically exerting duties in a warehouse environment, which may be non-air conditioned or heated, meaning the indoor temperature fluctuates with the seasons.
* Must be able to pass pre-employment drug screening and background check.
* Proficiency in Microsoft Office Suite.
* Previous leadership experience.
* Experience working with a warehouse management system (WMS).