Job Details

Benefits to Choosing Goettl:
* $18 - plus bonus opportunities!
* 90% inbound calling; 10% follow up calls
* Fun, fast paced environment
* Health benefits- including medical, dental, vision plus others
* Opportunities for professional growth and development
* Employee discounts on company services
Key Responsibilities
* Promptly answer incoming calls using Goettl scripts to schedule service appointments and inform customers about our products and services.
* Conduct outbound calls to current and prospective customers to promote services, inform them of current promotions, identify customer needs, and provide solutions.
* Respond to all customer inquiries in a timely manner, providing accurate information and creating a positive customer experience.
* Set up accounts/contracts with new customers.
* Enter detailed notes regarding customer interactions to ensure all scheduling aligns with their expectations.
* Attend ongoing trainings and meetings to stay aligned with all products and services offered by Goettl.
* Understand and communicate services offered.
* Build and maintain relationships with current and prospective customers.
* Route customer calls received at our contact center accordingly based on customer needs.
* Complete all projects as assigned by contact center leadership.
* Provide an amazing experience for your customers on every interaction.
* Stay informed about all marketing campaigns and promotions offered in the marketplace.
Requirements
* Must be 18 year old.
* Able to work weekends AND holidays.
* Minimum of 1 year customer service experience in a call center or with MULTI-LINE PHONE.
* Excellent written and verbal communication skills.
* Ability to work well under pressure and meet tight deadlines.
* Proficiency in Windows-based computer programs with excellent navigation skills.
* Fantastic organizational and time management skills.
* Strong decision-making and problem-solving abilities.
* Meticulous attention to detail.
* Ability to type 30+ WPM and navigate through several internet-based applications.
* Excellent attendance, dependability, and punctuality in assigned work schedule.
* Ability to pass a background check upon offer of employment
* Ability to pass a drug screen upon offer of employment
Physical Requirements
* Prolonged periods of sitting at a desk and working on a computer.
* Prolonged periods of standing, bending, kneeling, and walking.
* Must be able to lift up to 15 pounds at a time.
* Ability to speak, hear, read, listen, and communicate both verbally and in writing.
Goettl is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.