Job Details

The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner Build sustainable, long-term relationships with merchants Educate merchants on service offerings and help them proactively plan to minimize issues Support merchants projects and assist throughout their lifecycle The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate What you'll need: 1-2 years of experience in a Customer Service position 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce Bachelors Degree or equivalent wo...Customer Service Representative, Customer Service, Representative, Retail, Service