Job Details

Install, troubleshoot, document and maintain all applications and hardware utilized by all Golden Entertainment properties and corporate offices. Responsible for the answering of the Service Desk line, and email requests for assistance from both the internal and external guests in a timely manner, while ensuring Service Levels are met. Identify and organize tickets according to priority, and ability to abide by all Golden Entertainment company and departmental standards, policies and procedures. Essential Functions and Responsibilities: Answer and handle multiple phone calls while multitasking Facilitate the escalation of service requests to the appropriate experienced technician or group Follow-up to both internal and external guests on open and closed issues they have reported, as needed to ensure resolution has met or is meeting the guest expectations Identify and organize Service Desk tickets according to priority Installations of hardware and software, basic troubleshooting, maint...Support Specialist, Service Desk, Guest Service, Support, Specialist, Microsoft, Technology, Hotel