Job Details

This employee serves as the subject matter expert in all Customer Service responsibilities, primarily responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders. Responds to telephone inquiries and orders from patients and referral sources May assist walk-in patients with the selection of equipment, supplies, and services Determines resolution of patient and referral inquiries, questions, or concerns Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy in order to qualify patient for services Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery Understands and abides by Accreditation Commission fo...Customer Service, Service, Quality Assurance, Retail, Healthcare, Patient