Job Details

The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Job Responsibilities:Answering and efficiently handling or directing incoming calls. Maximizing opportunities to confirm nightlife reservations sales. Inputting nightlife reservations in the appropriate computer systems. Providing callers with necessary confirmation. Expressing the luxury standards associated with the Wynn/ Encore brand to callers, sharing information about the property and its amenities. Listening and documenting information accurately while on calls Qualifications Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department. Willingness to work a flexible schedule that varies according to business needs. Must be able to work swing shift and weekends. Reading and communicating (writing and speaking) fluently and professionally in English. Knowledge of languages additional to English is preferred. Minimum of one y...Call Center, Agent, Night, Reservations, Retail, Hotel