Job Details

YOUR MISSION (The Job Description)

The Spa Receptionist will play an important role for day-to-day and ownership of the Spa Desk. They are responsible for guiding guests through treatment menu, accurately booking spa reservations, and assisting guests with retail purchases. The Spa Receptionist will be responsible for the implementation and monitoring of department objectives, standards and guidelines and other administrative processes.
The Spa Attendant will be responsible for providing an elevated level of guest service, though timely, engaging and attentive service. They proactively greet, interact and assist team members, fostering a positive harmonious work environment

THE NITTY-GRITTY (The Essential Job Duties)

This role will work closely with Spa Manager to:

• Assist guests in the usual manner, whether on the phone or in person
• Resolve customer complaints and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines
• Assist in training of policies and procedures of all new attendants/receptionists
• Assist in monthly inventory of retail supplies to track cost of sales and ensures company assets are accurately accounted for
• Take responsibility for questions or issues that may arise when supervisors are not present Assist with additional job-related tasks as directed by Leadership
• Maintain cleanliness and hygienic environment, including light cleaning, stocking supplies and linen management
• Provide food and beverage offerings as part of the spa experience
• Meet demands of a fast-paced environment
• Be knowledgeable about resort, spa offerings and treatment menu
• Other duties as assigned

• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

• Always communicate effectively with customers and all levels of employees
• Inspect and maintain areas for which responsible
• Must be able to distinguish between different denominations of currency and make change
• Review and comprehend all necessary documentation
• Minimum 1 year customer service experience, preferably in a spa or related environment
• Minimum age of 18
• Food Handler's Card
• Unrestricted ability to work in the US for any employer

• Knowledge of spa, fitness and related equipment preferred
• Superior customer service skills required

• Effectively and efficiently move around work area
• Work physical in nature and requires the ability to balance, bend, carry, climb stairs and ladders, crawl, reach, squat and twist. These actions are required to assist guests in the proper use of equipment and to perform other job duties
• Lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies
• Use the equipment associated with the position, including but not limited to exercise equipment, spa facilities, cash register and computer scheduling system

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated