Job Details

Repair Representative

As we continue to build our team in support of our vision to be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Repair Representative! The Repair Representative is responsible for assisting customers with emergency needs including tow, rental, and physical damage coordination. This is a full-time work from home position that will allow you to work 100% from your home residence in the Las Vegas, NV Metropolitan area or surrounding counties. Our department operates between the hours of Monday through Friday 5 a.m. - 4 p.m. PST. The schedules offered are based on current business needs. The pay range for this position is $18.82 - $19.67 per hour. Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!

Responsibilities include:

• Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination.
• Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs.
• Ensure payment of vehicle repairs and parts invoices in a timely manner.
• Analyze and negotiate repair time and parts prices with body shops, dealerships and miscellaneous repair facilities, to ensure accurate and cost effective repairs as needed.
• Review Fleet Group and Vendor insurance compliance and process issues, handle certificate renewals and report findings to Repair/Compliance Supervisor.
• Work closely with all Risk Management teams to achieve and maintain department expectations and goals.
• Assist Claims Support Coordinators and Repair Compliance Coordinators as needed.

Equal Opportunity Employer/Disability/Veterans.

Minimum Qualifications include:

• Must reside in the Las Vegas, NV Metropolitan area or the immediate surrounding NV counties.
• Minimum of (1) one year or more of customer service experience.
• Minimum of (1) one year or more of administration experience.
• Intermediate knowledge of Microsoft Office applications (Word, Excel).
• Automotive repair experience preferred.
• Bachelor's Degree or Associate's Automotive Degree in Collision Repair or similar field preferred.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have the ability to meet all work from home technical requirements.

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.

Competency Based Qualifications:

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (...@ehi.com) to contact us about your interest in employment.