Job Details

Funeral Attendant- Assistant

This position provides professional services addressing the needs and comforts of the family during chapel and church services, visitations, and graveside services, as well as providing additional services as identified by the arranger that provided arrangement assistance to the family. All service directors are expected to provide total quality care of the highest respect for the deceased and to treat each family served as if it was their own.

Minimum/Preferred Requirements:

• Minimum, 25 years of age
• High school diploma or equivalent (Experience highly recommended)

Competencies:

• Honor confidentiality: Keep all Heritage's and its client's information to need to know basis; Keep all Heritage's matters private.
• Quality and customer focus: Sets and attains quality standards that meet or exceed requirements while always keeping the customer in mind.
• Presentation and professionalism: Conducts self with proper formal professionalism.
• Accountability and accuracy: Holds self-accountable for achieving goals and personal development; delivers on commitments.
• Initiative and ability to learn: The willingness and ability to change and upgrade required skills and perform successfully and without fail.
• Assisting and caring for others: Providing personal assistance, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Getting information: Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with persons outside organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Honor confidentiality and remember to keep Heritage's and its client's information on a need to know basis. Keep private matters private.
• Communicating with supervisors, or peers: Providing written or verbal communication to supervisors, and co-workers.
• Making decisions and solving problems: Analyzing information and evaluating results to choose the best solution and solve problems.
• Identifying objects, actions, and events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Operating vehicles, mechanized devices, or equipment: Running, maneuvering, navigating, or driving vehicles or mechanized equipment or passenger vehicles.
• Organizing, planning, and prioritizing work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Judging the qualities of things, services, or people: Assessing the value, importance, or quality of things or people.
• Performing general physical activities: Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials.
• Updating and using relevant knowledge: Keeping up-to-date technically and applying new knowledge to your job.

Job Responsibilities/Duties:

• Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.
• Be familiar with the name of the deceased and the principle family members.
• Review and be familiar with the events listed on the service sheet/service schedule.
• Prior to a service or visitation, assist Primary Service Director with the setting up of the service as directed, including but not limited to, preparing the parking lot, setting the heat/air conditioning, checking the condition and appearance of the deceased, arranging the floral pieces, placing the service items (photos, etc.), ensuring the cleanliness of chapel, appropriately placing any religious items, ensuring adequate boxes of Kleenex are available.