Job Details

Job Description
As an Exchange Shift Assistant, you'll function as a jack-of-all trades for the store. If you are highly adaptable and enjoy a job where no two days are the same, this is the position for you. Your primary duties will involve merchandising the floor, creating price labels, and updating shelf labels. Therefore, organizational skills and tidiness are important- you are an integral part of making sure our store looks clean and appealing to the customer. Your knowledge of the store will also allow you to provide expert customer service and create a welcoming environment. You are also a key holder for the facility.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
What can you expect as an Exchange Shift Assistant?
* Follow all safety guidelines and operating procedures
* Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks
* Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
* Able to use computer software to create labels, check pricing, and review plan-o-grams
* Maintaining a clean and fully stocked area according to Exchange guidelines
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
We offer the following benefits for this position:
* Paid Vacation & Sick Leave
* Medical & Dental insurance
* Basic Associate Life, Personal Accident & Long-Term Care Insurance
* Flexible Spending Accounts
* 401K
* 7.5% shift differential for 2nd Shift
* 10% shift differential for 3rd Shift
* Holiday Premium Pay (double pay) for working on holidays or get the day off with pay
* Mass Transportation Reimbursement
* Associate Transfer Program (ATP)
* Paid Military Leave
* FMLA & Administrative Leave
* Paid Parental Leave
* Employee Assistance Program (EAP)
* Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides superior sales skills to serve the customer, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area.
Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, prepares change funds, and deposits or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Maintains program compliance in all aspects of recordkeeping, inventory, storage/display, and sales, including opening and closing of facility.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.
Who We Are
The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.