Job Details

Guest Services Director – Formula 1 Experience

Stadium People is one of the largest providers of Event and Guest Services staff in the United States, dedicated to providing exceptional guest experiences with a focus on personalized service, innovation, and excellence.

We are growing into Las Vegas and looking for a Guest Services Director to manage our Formula 1 Experience Staff at the Las Vegas Grand Prix.

As Guest Services Director, you will lead a dynamic team dedicated to delivering outstanding hospitality and ensuring every guest enjoys a seamless, memorable experience as they lead guest tours throughout this incredible entertainment facility. Reporting to the SVP of Event Operations and Client Services, this strategic role will oversee all aspects of guest services training, set standards, drive process improvements, and foster a culture of service excellence across the organization.

Key Responsibilities

• Lead and mentor the guest services team, fostering a culture of service excellence and continuous improvement.
• Set and maintain high customer service standards, ensuring all guest interactions are handled with professionalism and care.
• Collaborate with client partners to ensure a seamless guest experience.
• Analyze guest feedback and operational metrics to identify opportunities for service and process enhancements.
• Develop and implement guest service policies, procedures, and training programs.
• Ensure your Supervisory team oversees the handling and resolution of guest concerns and complaints, serving as an escalation point as needed.
• Prepare and manage budgets, staffing numbers, and resource allocation for the program.
• Create and manage shift schedules in our mobile app timekeeping system.
• Review, edit and submit timecard approvals to payroll team.
• Handle staff questions and concerns daily.

Qualifications

• Bachelor's degree in hospitality management, business administration, or related field.
• Minimum of [3+] years' progressive experience in guest services or hospitality management, with at least [2] years in a leadership capacity.
• Proven ability to lead, train, and motivate service teams.
• Strong communication, organizational, and problem-solving skills.
• High energy with a passion for people.
• Proficient in technology apps, creation of schedules or strong with Excel.
• Exposure to luxury or premium environments where high service standards are common is preferable but not required.

Compensation and Benefits

As part of our Corporate Team, you will receive a generous salary commensurate with experience, performance bonuses, professional development, and the opportunity to lead the Formula 1 Race Staffing each November for Stadium People. Three weeks' PTO, work from home hybrid environment, health insurance with major indemnity (95% employer-paid premiums), and 401k with matching.