Job Details

About the Job

Job Summary:

We are seeking a dependable and customer-focused Cashier-Clerk to support daily operations within a high-volume towing office. This role processes cash, check, and credit card transactions, assists customers and law enforcement personnel with vehicle-release procedures, and ensures accuracy in documentation and payments. The ideal candidate is detail-oriented, professional, and able to handle challenging customer interactions while maintaining excellent service.

Benefits:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Employer Match
• Paid Vacation & Holidays
• Opportunities for Growth & Advancement

• Answer high volumes of incoming calls related to towing services and police impounds.
• Assist customers and law enforcement representatives with questions regarding vehicle releases and towing regulations.
• Process impound releases for customers, including those who may be upset or distressed.
• Verify and collect the necessary identification and paperwork required for vehicle release.
• Handle cash and credit/debit transactions; deposit receipts into the safe daily.
• Complete impound paperwork, perform data entry, and ensure legal and procedural compliance.
• Prepare daily balance "drop" forms and maintain accurate financial records.
• Respond to internal and external tow operator inquiries in a timely and professional manner.

• High school diploma or GED.
• 1-3 years of customer service experience in a fast-paced environment.
• Cash-handling experience preferred but not required.
• Basic computer knowledge; proficiency with Microsoft Office.
• Strong attention to detail, accuracy, and communication skills.
• Valid driver's license or state ID; must be authorized to work in the U.S.

• Ability to lift/move up to 25 lbs.
• Frequent standing, walking, sitting, reaching, stooping, kneeling, and crouching.
• Regular use of hands and fingers for clerical tasks and computer operation.

• Office environment with occasional exposure to outdoor weather conditions.
• Moderate noise level.
• Fast-paced, customer-facing setting with frequent interaction with distressed or emotional individuals.

• Customer service and communication
• Attention to detail and accuracy
• Cash-handling reliability
• Problem-solving and sound judgment
• Adaptability and professionalism
• Teamwork and collaboration
• Dependability and strong work ethic
• Continuous learning and technical proficiency