Job Details

Las Vegas, NevadaThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:As a Sky Suites Representative, you'll set the stage for an unforgettable guest experience with your warm welcome, exceptional service, and commitment to excellence. You'll take ownership of each guest interaction-anticipating their needs, resolving issues with care, and creating personalized WOW moments that reflect the luxury and exclusivity of ARIA's Forbes Five-Star Sky Suites experience.Your passion for service, attention to detail, and ability to make every guest feel like a VIP will help define the gold standard of hospitality that MGM Resorts is known for.THE STARTING RATE: $22/hrTHE DAY-TO-DAY:* Assist VIP casino, hotel, and convention guests with check-in, check-out, concierge requests, and personalized service needs.* Provide expert recommendations on dining, entertainment, nightlife, and local attractions.* Promote and enroll guests in MGM Rewards to enhance loyalty and engagement.* Handle guest inquiries and resolve issues promptly, ensuring satisfaction and memorable experiences.* Maintain cashiering responsibilities including cash handling, billing inquiries, credit card authorizations, and casino comp processing.* Monitor suite occupancy, manage out-of-service rooms, and coordinate upgrades in alignment with availability and policy.* Provide business center support including faxing, copying, emailing, and facilitating shipping requests.* Communicate clearly and professionally through phone, email, and in-person interactions.THE IDEAL CANDIDATE:* High School Diploma or GED required* 1+ years of prior relevant experience with VIP Services, Front Desk, or Concierge preferred* Work varied shifts, to include weekends and holidays required* Food Handlers and Alcohol Awareness card required to startTHE PERKS & BENEFITS:* Prioritize your wellness, access programs crafted to nurture your mental and physical health.* Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!* Savor delicious meals for free in our employee dining room.* Park with ease-whether you're on or off shift, it's free!* From healthcare to financial support and generous time-off options, we've got you covered.* Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.VIEW JOB DESCRIPTION: you ready to JOIN THE SHOW? Apply today!