Job Details

Working closely with the Director and Specialist of Special Events the Special Events Representative is an on-call support position for Special Events. The primary responsibility of the position is to assist with various event details for the department. Representatives are generally called-in to assist in preparation immediately before an event, guest services during an event and post event clean-up. Special Events Representatives may also be called-in for general office support. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Core Job Responsibilities:

• Responsible for a variety of assigned administrative duties such as office support (use of multi-line phones, computer, fax, copier, etc.) ordering and stocking department and event supplies, maintaining inventory, schedule and maintain office equipment and office supplies, filing, drafting memos, and office runner.
• Performs a variety of assigned event duties such as organizing and gathering event supplies, facilitating tournament registrations, credential assembly, scoring, data input and tournament play operations, communicating event information to internal and external guests, assisting with gift research, gift-wrapping, gift distribution, opening, maintaining and closing event files, greeting of guests, ticket collection, ushering, placement of décor/linens, delivery/pick-up of items, assist with event set-up and clean -up.
• Supports Entertainment Ticketing to include pre and post ticket distribution operations, serving Casino customers, operating a cash register and/or credit card equipment, processing ticket orders over the counter, distributing literature to guests, and answering questions in response to inquiries about shows and ticketed events.
• Serves as public relations representative when on property. Exhibits a professional demeanor and willingness to assist Guests whenever requested.
• Enforces the privacy of VIP Casino Guests and limits requests for information about such guests in accordance with hotel policies. Ensure confidentiality of all casino information.
• Researches, responds, and provides event inquiry information to guests and Palms employees as needed, in addition provides general information and directions about casino, hotel, and local metropolitan area.
• Acts as a liaison with all vendors, guests, employees, departments, and divisions on all event relevant matters.
• Adheres to all department and property policies; works as directed and completes all work assignments in the time frame that are assigned and performs other job-related duties as assigned.
• Protect the confidentiality of all company files, data, and documents under their immediate control.
• Notifies Supervisor, and/or Security of all unusual events, circumstances, missing items, or alleged thefts.
• Responds to emergency situations, as necessary.
• Perform all other job-related duties as requested.
• This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
• Maintains a thorough working knowledge of property and department policies and procedures and adhere to the attendance policy.

• High school diploma or equivalent
• Have strong understanding of Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).
• Must have strong problem-solving abilities, combined with a capacity to work independently, and make appropriate decisions without supervision.
• Must be able to handle multiple projects at one time and to react well under pressure.
• Must be able to interact well with internal and external customers and work as a team member.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Must present a well-groomed appearance.
• Must be 21 years of age.
• Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license

• Previous experience working in similar resort setting

• Work is performed in an indoor office setting.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions, lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols