Job Details

The Business Office Assistant supports the daily administrative and financial operations of the Skilled Nursing Facility. This role assists with billing, resident accounts, admissions paperwork, customer service, and general office duties to ensure accurate records, regulatory compliance, and positive interactions with residents, families, and staff.
Key Responsibilities

• Assist with resident admissions, discharges, and transfers, including paperwork and data entry
• Support billing processes for Medicare, Medicaid, private insurance, and private pay accounts
• Help maintain resident trust accounts and post payments accurately
• Respond to inquiries from residents, families, vendors, and staff in a professional manner
• Maintain organized and confidential resident and financial records in compliance with HIPAA
• Assist with accounts receivable follow-up and documentation
• Support the Business Office Manager with audits, reports, and filing
• Perform general office duties such as answering phones, copying, scanning, and mail distribution
• Coordinate with other departments to ensure accurate resident information
• Follow all facility policies, procedures, and regulatory requirements

• High school diploma or equivalent required
• Previous experience in a healthcare business office or SNF preferred
• Knowledge of Medicare, Medicaid, and insurance billing is a plus
• Strong organizational and time-management skills
• Excellent communication and customer service skills
• Proficiency with basic computer systems and office software
• Ability to handle confidential information with discretion
• Detail-oriented and able to multitask in a fast-paced environment

• Ability to sit, stand, and move throughout the facility as needed
• Ability to use standard office equipment
• Occasional lifting of files or office materials