Job Details

3300 E Flamingo Rd, Las Vegas, NV 89121

We are seeking a highly motivated and customer-oriented Member Service Representative to join our team. As a Member Service Representative at our Las Vegas Flamingo location, you will play a crucial role in ensuring our members receive the highest level of service and support. Your primary responsibility is to address member inquiries, resolve concerns, and provide a clean environment.

Key Responsibilities

• Serve as the first point of contact for our members, delivering exceptional service and support through various channels such as phone, email, and in-person interactions.
• Assist members with account inquiries, billing questions, ensuring a positive and seamless experience.
• Accurately process transactions, update member accounts, and maintain records following company policies and procedures.
• Identify and elevate priority issues to appropriate resources for effective resolution.
• Educate members on new products and services, promoting features and benefits that meet their needs and enhance their experience.
• Contribute to a team environment by assisting colleagues and participating in team meetings to share insights and strategies for improved service delivery.
• Continuously expand job knowledge by engaging in educational opportunities and training sessions.
• Provide a clean and sanitized environment for members to enjoy.

Qualifications

• High school diploma or equivalent; additional education in customer service or related fields is an advantage.
• Proven experience in customer service, preferably in a member-focused environment.
• Strong communication and interpersonal skills with the ability to build rapport with members.
• Excellent problem-solving skills and the ability to handle challenging situations with professionalism.
• Proficiency in using computer systems and a comfort level with learning new software applications.
• Ability to work flexible hours, including evenings and weekends as needed.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Employee discounts on products and services.
• Opportunities for career advancement and professional development.
• A supportive and dynamic work environment.

Join our team and contribute to creating a positive impact on our members' experiences. If you're passionate about delivering top-notch service and enjoy working in a collaborative environment, we would love to hear from you. Apply today!