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Job Details

LV Flamingo Member Service Rep

  2026-01-08     Planet Fitness LV-Boulder     Las Vegas,NV  
Description:

3300 E Flamingo Rd, Las Vegas, NV 89121

We are seeking a highly motivated and customer-oriented Member Service Representative to join our team. As a Member Service Representative at our Las Vegas Flamingo location, you will play a crucial role in ensuring our members receive the highest level of service and support. Your primary responsibility is to address member inquiries, resolve concerns, and provide a clean environment.

Key Responsibilities

  • Serve as the first point of contact for our members, delivering exceptional service and support through various channels such as phone, email, and in-person interactions.
  • Assist members with account inquiries, billing questions, ensuring a positive and seamless experience.
  • Accurately process transactions, update member accounts, and maintain records following company policies and procedures.
  • Identify and elevate priority issues to appropriate resources for effective resolution.
  • Educate members on new products and services, promoting features and benefits that meet their needs and enhance their experience.
  • Contribute to a team environment by assisting colleagues and participating in team meetings to share insights and strategies for improved service delivery.
  • Continuously expand job knowledge by engaging in educational opportunities and training sessions.
  • Provide a clean and sanitized environment for members to enjoy.

Qualifications
  • High school diploma or equivalent; additional education in customer service or related fields is an advantage.
  • Proven experience in customer service, preferably in a member-focused environment.
  • Strong communication and interpersonal skills with the ability to build rapport with members.
  • Excellent problem-solving skills and the ability to handle challenging situations with professionalism.
  • Proficiency in using computer systems and a comfort level with learning new software applications.
  • Ability to work flexible hours, including evenings and weekends as needed.

Benefits
  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • Retirement savings plan with company match.
  • Employee discounts on products and services.
  • Opportunities for career advancement and professional development.
  • A supportive and dynamic work environment.

Join our team and contribute to creating a positive impact on our members' experiences. If you're passionate about delivering top-notch service and enjoy working in a collaborative environment, we would love to hear from you. Apply today!

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