Job Details

Concierge

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Concierge, you set the tone for an elevated guest journey. Through genuine connection, thoughtful service, and attention to detail, you'll take ownership of each guest's experience by curating personalized moments that leave a lasting impression well beyond their stay.

The starting rate is $19.00, plus commission. The day-to-day includes:

• Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.
• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges.
• As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests.
• Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests.
• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community.
• As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures.
• May check in/out hotel guests.

The ideal candidate:

• Has 1+ years of prior relevant experience working in a similar resort setting, ideally within VIP Services, Front Desk, or Concierge.
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA highly preferred.
• Has a high school diploma or GED.
• Must be 21 years of age or older.

The perks and benefits include:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & income protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.