Job Details

Surveillance Shift Supervisor

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Surveillance Shift Supervisor, you'll oversee the daily operations of the surveillance department, ensuring the safety, integrity, and compliance of one of the most exciting casino environments in Las Vegas. In this role, you'll monitor live casino activity, detect suspicious behavior, manage video evidence, and coordinate with both internal departments and external agencies. Your leadership and sharp eye will play a critical role in maintaining regulatory standards and protecting the resort's people, property, and reputation.

The day-to-day:

• Remain alert to any suspicious activity, and communicate to direct report and/or other designated person; detect any procedural errors, potential cheating, or suspicious activity that may be a threat to the company
• Notify Pit Manager and/or Casino Shift Manager on all procedural violations as well as communicate with the appropriate designated department supervision when the situation requires information to be disseminated; notify Direct Report and State Gaming Control Board and corresponding department Manager or Supervisor of all criminal acts
• Maintain an extensive understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods
• Supervise Operators and Lead Operators to ensure video documentation is thorough and that the infractions observed are correctly interpreted, review all written reports prepared by the Operators, and create methods of training to educate staff on all games and slots with direction and approval of Department Head, compose and administers counseling notices to operators

The ideal candidate:

• 1+ years of prior relevant experience of surveillance or table games in a casino/hotel environment
• High School Diploma or GED
• Must be 21 years of age or older

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community