Job Details

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Behind every great guest experience is a team that keeps the hotel running flawlessly. As a Facilities Dispatcher, you'll be the heartbeat of our operations, connecting guests and team members with the help they need, when they need it. If you thrive in a fast-paced environment, love problem-solving, and take pride in keeping things moving, this role is for you!

You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING RATE: $21.00 / Per Hour

THE DAY-TO-DAY:

• Manage the computerized maintenance management system to prioritize, dispatch, and track maintenance requests while completing required administrative tasks
• Own all service requests in a fast-paced environment by multitasking effectively, responding promptly, answering or directing incoming calls, and following up to ensure guest satisfaction
• Prioritize guest requests while anticipating needs, acknowledging all guests, and maintaining a high level of service at all times
• Support a positive, team-oriented work environment and maintain knowledge of hotel and departmental operations
• Maintain awareness of cleanliness, safety, and accident prevention standards

• Must be 21 years of age or older
• High School Diploma or GED
• Six (6) months of prior dispatch experience in hospitality or similar industry preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Cosmopolitan employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts