Job Details

divh2Customer Success Associate/h2pAs a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements./ppResponsibilities:/pulliProactively support the onboarding process for new customers./liliAddress and resolve a broader range of customer inquiries and issues./liliAssist with customer renewals and upselling opportunities./liliMonitor and analyze customer performance and engagement data./liliProvide intermediate-level training and guidance to customers./liliEnsure implementation schedules, targets, and budgets are met./liliCollaborate with internal teams on customer feedback to improve products/services./liliDocument detailed customer interactions and updates in CRM./liliIdentify potential areas for service/product improvement based on customer feedback./liliMaintain and enhance strong client relationships./li/ulpSkills:/pulliEnhanced Communication: Improved verbal and written communication capabilities./liliIntermediate Problem-Solving: Ability to tackle a wider range of issues./liliAnalytical Skills: Basic analytical skills to track and interpret customer data./liliTechnical Proficiency: Stronger understanding of products/services./liliAdvanced CRM: More proficient use of CRM tools for streamlined customer management./liliCustomer Focus: Deepened empathy and focus on customer needs./liliCollaboration: Enhanced team collaboration and coordination./liliFeedback Implementation: Ability to implement customer feedback effectively./li/ulpEmployee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act./ppCompensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700/p/div