Job Details

As a Full-Time Key Holder at Boot Barn, you will create an engaging atmosphere for our customers while providing invaluable leadership and support to your team. You'll embody Boot Barn's Mission, Vision, and Values by offering exceptional service, industry expertise, and fostering a strong community spirit. Your leadership will help exceed store sales goals while assisting in operational excellence and team development.

At Boot Barn, we celebrate innovation and togetherness. We believe in uplifting one another, listening attentively, and valuing each unique individual in our community. Your contribution will help us offer everyone a piece of the American spirit.

Key Holder Responsibilities

• Drive exceptional customer service and build lasting relationships by exceeding customer expectations.
• Become knowledgeable about our products to effectively share features and benefits with customers.
• Meet measurable goals focused on transaction metrics and customer engagement.
• Stay informed about current promotions and advertisements.
• Maintain merchandising standards and assist with store organization and cleanliness.
• Help manage merchandise processing and floor stock replenishment.
• Process transactions accurately and maintain cash accountability.
• Develop skills and improve performance with support from the leadership team.
• Complete all opening and closing procedures and adhere to time and attendance policies.
• Follow company policies and legal regulations at all times.
• Be ready to undertake additional tasks as assigned by management.
• Exemplify high-quality work, attendance, and presentation.

Qualifications

• 1-2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability for various shifts, including nights, weekends, and holidays.
• Flexibility to work extended hours as necessary.
• Willingness to travel up to 10% to assist local stores.

Competencies

• Customer-Centric/Sales Driven - Focus on enhancing customer experience and service quality.
• Effective Communication - Clearly convey information and actively listen to others.
• Establish Trust - Build relationships based on integrity and reliability.

Benefits and Additional Compensation

• Competitive hourly rate plus sales incentives and monthly store sales bonuses.
• Generous merchandise discounts on exclusive and third-party brands.
• Paid Time Off plan for year-round team members.
• Comprehensive Medical, Dental, Vision, and Life Insurance options.
• 401(k) plan with company matching contributions.
• Flexible schedules to promote work/life balance.
• Opportunities for growth as we expand with 50+ new stores each year.

Physical Demands & Work Environment

• Ability to stand, walk, and squat for extended periods during work hours.
• Lift, move, and carry items up to 40 pounds.
• Read, count, and write accurately to complete required documentation.
• Communicate effectively with partners and customers.
• Work in a clean, orderly environment with moderate noise levels.

Boot Barn is an equal opportunity employer, welcoming applications from all individuals without concern for race, color, religion, sex, sexual orientation, age, national origin, veteran status, disability, or any other protected status. Reasonable accommodations will be provided for individuals with disabilities in the application process as required by law.