Job Details

Front Desk Representative

Summary Statement

The Front Desk Representative assists with hotel guest registration and check?out. This role owns the guests experience for arrival and departure operations.

Primary Job Duties

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms.
• Redeem promotions, issue comps, and review guest play.
• Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest challenges and special requests within a timely manner.
• Assist in coordination of guest requests with all applicable departments.
• Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
• Ensure guests have a seamless experience when using the mobile check?in solutions and ensure check?in equipment is functioning properly.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position?specific licensing.
• Stay current on all job?related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
• Use personal device/cellular phone for job?related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications

• Ability to work varied shifts, including nights, weekends, and holidays.
• Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred

• Minimum six months of previous customer service experience in a similar or related field.
• Two years of previous Front Desk experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education And Experience

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  
  • Nevada gaming Registration
  
  

Physical Demands

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non?negotiable responsibilities.

• Everyone is an Ambassador No matter where you work, it is your responsibility to treat the property like your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security If you see something, it is your responsibility to say something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Seniority level

• Entry level

Employment type

• Part?time

Job function

• Management and Manufacturing
• Gambling Facilities and Casinos