Job Details

Reservation Specialist

Support the Casino Team and Players with making room reservations, ensuring vouchers are issued, and assisting the front office team in pre-arrival planning. The Reservation Specialist will also help coordinate transportation needs with Players. The Reservation Specialist will also serve a Front Office support for AYS and Front Desk as needed. Perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Skills/Qualifications:

• Must be literate and able to communicate in English.
• Must possess a high school diploma or GED. College or technical training preferred.
• Must have a minimum of six months experience in hotel front office operations.
• Excellent customer service skills and telephone etiquette.
• Must possess basic computer skills to include Word, Excel, Internet and e-mail.

Required Certificate/License: None.

Major Job Duties:

• Assist Casino in making room reservations for players.
• Assist Group Reservation Coordinators during peak group booking periods when there are less casino offers.
• Ensure that vouchers are collected and posted as needed.
• Set-up any transportation asked for by Casino Hosts for players.
• Assist in pre-arrival planning concierge services for all booking up-sales including: spa, restaurants, transport, shows, tours, golf, etc...
• Assist in helping Front Office at very busy times-Front Desk and AYS.
• Attend to each call in a courteous and efficient manner, using appropriate telephone etiquette.
• Dispatch/follow up with appropriate personnel to satisfy guest requests and resolve guest issues.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Physical, Environmental & Other Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a office environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.
• Requires bending and reaching.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
• Requires lifting items weighing up to 50 lbs.
• Prolonged periods of standing and/or walking
• Requires eye/hand coordination.
• Requires use of standard office equipment.
• Requires basic math.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
• Exposure to cleaning chemicals