Job Details

Boyd Gaming Corporation has been successful in the gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the country. We are committed to evolving and maintaining leadership in our industry by combining past success, current business philosophies, and sound planning to maximize value for our shareholders, team members, and communities.

Job Description

• Provide guests with a friendly and efficient check?in and check?out experience.
• Provide guests with general information regarding the hotel, amenities, and special events.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and enter data into the computer system.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges using standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize the computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front?desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45?WPM. 10?key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money?handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain and maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.