Job Details

divh2Agent Box Office/h2pUnder the direction of the Box Office Manager, the Agent Box Office holds responsibility for the complete ticketing process inclusive of selling, issuing, and receipt of tickets during events at Palms Casino Resort with a focus on Pearl Concert Theater. This position ensures an exceptional guest experience at all times while serving as a resource and a first point of contact for all events. The Agent Box Office maintains a friendly and professional demeanor while providing assistance as needed for all ticketing functions, inclusive of answering questions, handling guest complaints and resolving issues that arise. Box Office will only be open on show days beginning at 3pm, unless otherwise notified./ph3Core Job Responsibilities/h3ulliAssists guests throughout the entirety of the ticketing process. Sells tickets, issues tickets, and receives tickets at time of event. Greets and interacts with guests in a professional and welcoming manner while establishing an exceptional customer experience throughout the ticketing experience. Help navigate guests through mobile ticketing. Provides upselling opportunities when available./liliCollects payments for ticketing needs. Balances monies at the end of the shift with leadership present. Follow cash handling and inventory procedures to ensure security of assets and inventory./liliScan guest tickets and ensure that all guests have proper ticket for the event, as directed by hand-held scanner./liliServes as a resource for guest inquiries. Answers guest questions and provides timely resolution of any concerns that arise. Maintains thorough knowledge of the Palms inclusive of offerings and amenities./liliProperly audit scanner upon completion of event ingress, when necessary./liliMaintains a safe and clean work environment at all times, in alignment with organizational standards. Inspects assigned work area prior to and during event for any safety hazards, facilities issues, or additional needs. Reports concerns to a supervisor. Assists with restocking of Box Office supplies as needed./liliPerforms other duties as assigned to support the efficient operation of the department./liliContributes to the team dynamic by assisting coworkers, maintaining the facilities cleanliness and helping to develop and maintain a positive work environment./liliConsistent and regular attendance is an essential function of this job./li/ulh3Qualifications/h3ulliHigh School Diploma or GED required./liliMinimum of two (2) years of previous customer service experience required. Previous box office experience strongly preferred./liliPrevious cash handling experience required./liliExperience with AXS ticketing system strongly preferred./liliMust possess excellent communication and problem-solving skills. Must be able to resolve conflicts in a customer focused, professional manner./liliMust be responsible and professional./liliMust possess proficiency in Microsoft Outlook, Word, Excel, and Power Point./liliMust be capable of multitasking in a high-volume setting./liliMust be able to work independently and in a team setting./liliAbility to work flexible hours, including nights and weekends./li/ulh3Physical Demands/h3ulliWork is performed in a Casino Resort setting with focus on the Pearl Concert Theater./liliMust be tolerant to varying conditions of noise level, temperature, illumination, and air quality./liliMay be exposed to smoke./liliThe noise level in the work environment is usually moderate to loud./liliConstant contact with executives, department management, employees, and guests./liliProlonged sitting or standing and mobility./liliBalancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally/liliEye/hand coordination./liliUse of standard office equipment./liliAbility to distinguish letters, numbers, and symbols./li/ulh3Equal Opportunity Employer/h3pPalms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws./ppPalms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law./ppWe are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!/p/div