Job Details

Administrative And Clerical Support

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Other general duties include greeting the general public, answering questions and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Essential functions and competencies include:

• Preparing death certificates, prayer cards and related documents
• Greeting family members and friends
• Completing required permits and/or certificates
• Receiving and/or processes payments and/or contracts
• Preparing and processing veteran's paperwork
• Ordering supplies, filing and responding to inquiries
• Ensuring that the required documentation to support requested products and services is accurate and complies with state, federal and company rules and regulations, to include:
• Preparing and distributing daily interment or cremation schedules, reports, and documents
• Maintaining and verifying the accuracy of logs associated with markers, interments and/or cremations
• Acts on calls from external customers, including other cemeteries and mortuaries, to provide product and service selections, to include disposition of remains, contracts, and payments
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Oversees the processing of installation orders to grounds and maintenance departments
• Enters contracts and cash receipts in HMIS when necessary
• Prepares marker/monument placement paperwork
• Processes account payable transactions
• Assists sales, community or family service counselors as needed
• Assists location management with daily operations including SOX compliance, delivery process and liability release
• Assists with payroll
• Prepares for funeral services by preparing sign-in books, ensuring veteran's paperwork is completed, and assisting professional funeral staff as directed
• Conducts blind checks
• Monitors and follows up on marker orders; tracks memorial orders
• Acts as backup to receptionist
• This job is non-exempt.

Required education and experience:

• High school diploma or equivalent
• Two (2) years of administrative support experience knowledge, skills & abilities

AAP/EEO statement: Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.