Job Details

Spa and Retail Manager (Multi-Unit) - LAS

We are seeking a strong, hands-on retail leader to drive performance, elevate customer experience, and lead high-performing teams in a dynamic airport environment. This is not just a service role it's a business leadership position with full accountability for sales, team development, operations, and brand execution.

The Spa and Retail Manager serves as the General Manager and multi-unit leader for three locations located in LAS (Harry Reid International Airport), owning performance across the portfolio, coaching teams to consistently exceed expectations, and ensuring brand standards are executed with excellence and consistency. You will lead from the front on the sales floor while also managing multi-site performance, staffing strategy, and operational discipline.

This role is ideal for an experienced retail or hospitality manager who thrives in a fast-paced setting, builds strong teams, and knows how to turn KPIs into actionable plans across multiple locations.

Requirements

Responsibilities
Business & Sales Leadership (Multi-Unit)

• Drive revenue growth, service performance, and retail sales through active floor leadership across three LAS locations.
• Analyze KPIs (sales, conversion, UPT, payroll %, productivity) and build weekly action plans to maximize results across the portfolio.
• Partner with location leaders to ensure consistent execution of sales behaviors, service standards, and retail strategy.
• Create schedules strategically to ensure optimal coverage, peak performance, and alignment to labor targets across multiple sites.
• Monitor budgets, control expenses, and protect profitability; identify opportunities to improve performance and efficiency.
• Lead merchandising execution and ensure each spa environment reflects brand standards consistently across all LAS locations.

People Management & Talent Development

• Recruit, hire, and onboard top-tier talent to maintain staffing health across three locations.
• Train, coach, and develop commission-based staff and leaders to consistently meet and exceed sales goals.
• Hold team members accountable through performance management, consistent feedback, and clear expectations.
• Foster a high-performance culture rooted in teamwork, ownership, and customer focus.
• Ensure policies and procedures are clearly communicated and consistently followed.
• Maintain positive employee relations through strong communication and visible leadership presence.
• Build bench strength by developing leads/high-potential employees into future supervisors and managers.

Customer Experience & Floor Leadership

• Lead from the front-own and manage the sales floor and guest experience.
• Set the standard for exceptional, personalized customer experiences across all locations.
• Ensure guests are greeted promptly, professionally, and with warmth-especially during peak airport traffic.
• Protect both employees and customers by maintaining a clean, safe, and welcoming environment.
• Direct and supervise service delivery to ensure consistency and quality.
• Coach teams on managing wait times, in-person bookings, and service recovery in a high-volume environment.

Operational Excellence (Airport + Multi-Site)

• Ensure consistent and timely opening/closing procedures, including cash reconciliation and reporting.
• Maintain inventory accuracy for retail and service supplies across all LAS locations.
• Oversee payroll management, reporting, and POS operations.
• Ensure compliance with local licensing regulations and airport operational requirements.
• Represent the brand in monthly airport concession meetings and maintain strong relationships with airport leadership and corporate partners.
• Maintain strong site-to-site communication and standardization to ensure a consistent brand experience across the LAS portfolio.

What Makes You a Strong Fit

• 3+ years of proven management experience in retail, hospitality, spa, beauty, wellness, or airport environments (multi-unit experience strongly preferred).
• Demonstrated success leading commissioned sales teams.
• Strong background in coaching, performance management, and team development.
• Experience managing KPIs, payroll, scheduling, and inventory (ability to drive consistency across multiple locations is a plus).
• Ability to thrive in a fast-paced, customer-facing environment.
• Bachelor's degree or equivalent experience.
• Physical requirements: ability to stand/walk for extended periods (up to 10 hours) and lift up to 35 lbs.

Schedule Expectations

This role is based in an airport location and requires flexibility to work varied shifts (including early mornings and evenings), with availability on weekends and holidays. Travel between LAS locations is required.

Core Leadership Competencies

• Results-Driven
• Strong Decision-Making
• Team Leadership & Development
• Operational Discipline
• Customer Focus
• Integrity & Accountability
• Adaptability in a Fast-Paced Environment

Benefits

• Competitive Hourly Wage
• Employee Discounts on Products and Services
• Flexible scheduling
• Medical, Dental, Vision, and Pet Insurance*
• 401K with Corporate Match*
• Generous PTO Plan

Join us at our spa where your passion for hospitality meets the soothing world of wellness. Please send your resume to careers@xpresspa.com. We look forward to hearing from you!

Salary Description

$72,000-$75,000 with incentive bonus