Job Details

POSITION SUMMARY:

It is the primary responsibility of the Housekeeping Floor Manager to oversee the day-to-day operations of assigned floors to ensure the overall cleanliness of property rooms. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Supervises assigned floors and ensures all rooms are cleaned to Downtown Grand standards.
• Creates a good work environment that promotes teamwork, mutual respect, and team member satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective bargaining agreements.
• Supervises Housekeeping team members to ensure they are alert to all their duties and adhere to Downtown Grand and Housekeeping policies and procedures.
• Completes required number of Standards Tests daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and housekeeping standards.
• Maintains records including repairs needed, lost, and found items, and quality of work completed by team members.
• Instructs team members and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
• Inspects guest rooms completely and thoroughly for cleanliness.
• Submits required number of hallway evaluations to the Assistant Executive Housekeeper
• Monitors the time clock when clocking employees in and out.
• Calls-in/Enters status of all rooms, work orders, and carpets to be shampooed.
• Utilizes proper procedures for entering/cleaning a guest room.
• Resolve guest concerns in a timely manner.
• Completes daily worksheets accurately and in a timely manner.
• Issues and retrieves all master keys, beepers, and two-way radios at the beginning and end of each shift.

MANAGER RESPONSIBILITIES:

• Guest Room Attendants
• Porters
• Houseperson
• Linen Attendant

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively in English, in both written and oral forms.
• Ability to communicate effectively with various departments and all levels of management.
• Ability to solve routine problems.

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Must have at least one (2) year's previous experience in Housekeeping or similar position
• Previous experience at a large resort.
• Knowledge of cleaning equipment, supplies, and chemicals used.
• Strong organizational skills.
• Must be able to comprehend all information and documentation.
• Knowledge of cleaning procedures and OSHA regulations preferred.
• Bi-lingual Spanish preferred.

PHYSICAL REQUIREMENTS:

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Ability to work in an environment that is subject to varying levels of noise, crowds, and smoke.
• Follow all safety procedures as established by the company.

This job description in no way states or implies that these are the only duties to be performed by the team member in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodation with the team member.