Job Details

Temporary Medical Appointment Clerk

Nellis AFB

About AAI

AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuousimprovement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business(SDVOSB), SBA-certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB), and a Woman-Owned Small Business (WOSB) with offices in Hampton Roads, Virginia, Montgomery, AL, Washington DC and Atlanta.

Fully qualified candidates are welcome to apply directly on our website at:

AAI is actively recruiting Medical Appointment Clerks to support the 99th Medical Group located at Nellis AFB, which operates one of the largest Air Force medical facilities in the Air Force, the Mike O'Callaghan Military Medical Center. Its primary mission is to maintain medical readiness for worldwide contingencies by providing quality, cost-effective health care for more than 48,000 enrollees, including almost 15,000 active-duty members.

This project will require the Medical Appointment Clerks to monitor, manage, and report on services for higher management and develop plans to improve timeliness and accuracy rates, service availability, and overall MTF performance and compliance.

RESPONSIBILITIES:

The Medical Appointment Clerk will schedule appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities. The Medical Appointment Clerk must:

• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Work Environment/Physical Requirements. The work is mainly sedentary but may require walking, bending, standing, and/or carrying light items such as files, manuals, and medical records.
• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests. Supports PCM by name processing for appointments and appropriate access to care timeframes during the allocation of standard appointment types.
• Maintains appointment schedules using the government computer system MHS GENESIS.
• Validates eligibility through appropriate booking through the Defense Eligibility Report System (DEERS). May be required to register patients not already in the computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Validates basic patient demographic information before booking appointments for patients. Makes required updates.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides the patient with specific visit instructions.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in the preparation of patient notices (telephonically or form letter formats) for appointment reminders, no-shows, or rescheduling/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols, and individual clinic guidelines as needed.
• If in the lead clerk position, attendance at the clinic Access to Care Meeting is mandatory for central booking representation.

REQUIREMENTS:

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• Education. High school diploma or General Educational Development (GED) equivalency.
• Experience. At least 6 months of experience in medical office scheduling.
• Must be a US Citizen.

Certification:

• Basic Life Support (BLS) certifications using American Heart Association or American Red Cross guidelines.
• Members must present proof of current certification(s) through the American Heart Association or American Red Cross.

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:

• Armed Forces Health Longitudinal Technology Application (AHLTA).
• MHS GENESIS.
• Defense Enrollment Eligibility Reporting System (DEERS).

Our benefits include:

• Paid Federal Holidays
• Robust Healthcare and Dental Insurance Options
• 401a plan
• 401k plan
• Paid vacation and sick leave
• Continuing education assistance
• Short Term / Long Term Disability & Life Insurance

Veterans are encouraged to apply

AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protectedby law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.