Marriott Vacations Worldwide - 75 East Harmon Avenue - Responsibilities: Check guests into villas and review property amenities, services, hours of operations, and local areas of interest and activities; Actively listen and respond to guests' questions, concerns, and requests and contact other departments to resolve issues; Identify and explain room features to guests; Follow up with guests to ensure requests or problems are met to their satisfaction; Answer telephone calls and route calls to the proper department