Job Details

NYU Langone Health - - Responsibilities: Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines.; Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals.; Research providers and practices throughout the NYULH network to best meet the patient's needs.; Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition.; Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.