Job Details

Equipment Optimization Manager

Position Overview

The Equipment Optimization Manager is responsible for reducing venue subrental costs, increasing equipment utilization, improving internal customer service, and implementing cost-savings strategies developed in conjunction with regional and venue teams. This position will oversee the transportation process between regional warehouse and venue. The Equipment Optimization Manager will report to the Sr. Regional Equipment Manager.

Key Job Responsibilities

Asset Management

Optimize Equipment Utilization

Work closely with venue and regional teams to develop logistical plans that maximize the utilization of company-owned equipment at the venue and across the region.

Oversee Inventory Operations & Accuracy

Manage all on-site inventory, ensuring adherence to inventory control procedures and maintaining accurate physical inventory results. Maintain proper inventory levels, maximize availability of high-demand products, and ensure safety, security, and quality assurance.

Maintain Equipment Quality & Readiness

Ensure all equipment is in good working condition, resolve repair needs quickly, and uphold delivery accuracy, timeliness, and client specifications.

Drive Cost Reduction Through Operational Excellence

Develop and execute strategies to maximize fill rates, reduce subrentals, increase turns, and lower inventory-related costs. Oversee day-to-day operational expenses within the equipment operations function.

Support Large-Event Logistics & Capital Planning

Partner with regional Asset Management to prioritize equipment for large events, validate capital needs, and drive high-yield investment decisions across the regional equipment network.

Equipment Sourcing and Efficiency

Review equipment needs to analyze most efficient usage scenarios. Track internal equipment usage and ensure damaged equipment is prioritized and sent promptly for repair.

Identify technical solutions and equipment substitutions needed to diagnose and meet event needs.

Create internal warehouse and venue requests for equipment not filled by venue inventory.

Advise venue on availability, transportation logistics, and confirmed usage.

Create and maintain purchase order submittal and approval process consistent with company SOPs.

Customer Service

Create and support sales to operations handoff, inclusive of GSO, venue sales, and production partners.

Execute high communication standards, both verbally and in writing, to set, follow through, and meet customer expectations clearly and accurately.

Assist with trainings and/or development programs for venue teams to increase and enhance technical knowledge of company-owned assets.

People Management

Increase operational effectiveness by managing direct reports and communicating Encore Core values, strategies, and objectives.

Monitor and improve the team's efficiency and productivity using standards and KPI's.

Work with direct reports to improve overall service while driving efficiencies through process improvement and best practices including, but not limited to, order processing, QC & repair, and overall logistics.

Establish clear expectations regarding responsibilities, behaviors, and daily activities.

Provide training and development opportunities for team members and ensure a safe work environment consistent with company values.

Provide continues feedback to direct reports and conducts annual reviews.

Partner with HR business partners to manage human resources activity including selection, performance management, salary administration, training and development and strategic human resources planning.

Reporting

Develop effective reporting processes.

Establish actionable benchmarks and report out to various leadership teams on progress, successes, and challenges.

Provide regular, detailed reports that outline specific action steps and provide concise evaluation of regional equipment needs.

Track and regularly report on the achieved savings of executed strategies.

Job Requirements

3 years of Management experience

Demonstrated excellent leadership and management skills

Strong written and verbal communication, interpersonal, and customer-service skills

Ability to successfully interact and support all levels of management within the organization

Strong analytical ability

Advanced knowledge of Excel

Demonstrated attention to detail and concern for quality

Organizational skills sufficient to prioritize work and complete assignments accurately

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.