Job Details

Customer Service Project Manager

The Project Manager operates as liaison between the customer, the account executive and the internal Super Color Digital contacts. The PM is responsible collecting all of the necessary information to create the best project for the client. The PM is the foundation that will ensure that the customer receives precisely what they wanted. This is achieved by providing excellent customer service both internally and externally; by providing timely and accurate project specifications to the production staff; and through thorough communication throughout the organization. The PM is considered the primary contact for all project related inquiries both internally and externally.

Responsibilities:

• Primary contact for the customers, sales, prepress and production managers.
• Provide accurate information regarding customer specifications when creating work orders
• Resolve issues that clients have with Quotations/Work Orders/Merchandise
• Communicate with clients regarding project specifications
• Update Account Executives as to the status of current Work Orders
• Monitor Work Orders as they go through the Production process to make sure the merchandise will arrive at the correct time and in perfect condition
• Ensure timely project updates to ensure customer changes are communicated, captured and billed.

Qualifications:

• BA or College degree or equivalent experience - with a minimum of 3 years of print/production experience.
• Must understand Grand Format Printing Processes and concepts.
• Must be able to manage complex projects within a team environment.
• Excellent verbal and written communications skills to effectively interact with all levels of the organization.
• Must be able to make independent decisions that work best for the customer and Super Color Digital.
• Must have proficient computer skills including Microsoft Office Suite.
• Must have the ability to multi-task and work in a fast paced environment.