Job Details

Williams-Sonoma Inc.Customer Service Representatives - On Site OnlyNow accepting applications until April 30, 2026Las Vegas, NVWhy Join Us?Do you love helping people? Thrive in fast-paced environments?If you're someone who:* Brings positive energy* Solves problems with confidence* Loves great products and even better discounts…then you'll feel right at home here!Your Day to Day (Essential Functions):Customer-Focused Support* Serve as the first point of contact for customer inquiries via phone* Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.* Handle escalations with professionalism, ensuring a smooth resolution process.Problem-Solving & Ownership* Apply critical thinking to troubleshoot issues and offer appropriate solutions.* Approve adjustments, returns, or other resolutions within established guidelines.* Follow up with customers to ensure complete satisfaction and issue solutions.Service with Integrity* Uphold company values by providing honest, ethical, and transparent support.* Maintain confidentiality of customer data and company policies.* Stay informed about product updates, policies, and procedures to provide accurate information.Collaboration & Continuous Growth* Work closely with team members and leadership to improve service processes.* Participate in ongoing training to enhance skills and stay ahead in customer service excellence.* Provide feedback to improve company policies and customer experience strategies.What We Offer:Competitive pay starting at $17.00/hrRecognition based incentives and bonusesPTO, Vacation, and Sick Pay benefitsMedical, Dental, Vision, 401k and much more!Employee discounts and perks (up to 40% off most products and brands)What We're Looking For:1+ years of customer service experience (retail, call center, or hospitality preferred)Strong communication skills - Ability to de-escalate and resolve issues professionallyProblem-solving mindset - You think fast and adapt quicklyIntegrity and reliability - You do the right thing, even when no one is watchingComfortable working in a fast-paced environment with performance goalsTech-savvy - Ability to navigate multiple systems and multitask efficiently