Job Details

Assistant Operations Manager

Type: Full-Time, Field-Based

Reports To: Operations Manager

Company Overview

Royal Flush is a locally operated portable sanitation and site services company serving customers across Las Vegas, Portland, Los Angeles and Phoenix. The company provides clean, reliable, and professional solutions including portable restrooms, luxury restroom trailers, handwashing stations, tank services, and temporary fencing for construction sites, special events, and large-scale projects. Royal Flush is known for its strong customer service, dependable field operations, and commitment to safety, cleanliness, and on-time service delivery. As a growing company, Royal Flush values accountability, teamwork, and hands-on leadership in the field.

Position Summary – Las Vegas, Nevada

The Assistant Operations Manager is responsible for overseeing daily field operations, service quality, driver performance, and safety compliance. This hands-on leadership role manages our team of drivers, ensuring excellent customer service, strong operational discipline, and adherence to company standards and values.

Key Responsibilities

• Lead, coach, and manage field drivers to ensure high service quality and professionalism
• Monitor and audit service quality, including daily review of service photos and monthly field audits
• Conduct routine customer check-ins and address service issues promptly
• Manage driver performance, hiring, training, coaching, and discipline
• Lead safety initiatives and enforce zero tolerance for unsafe behavior
• Monitor driving behavior using telematics (Samsara) and provide corrective coaching
• Manage daily scheduling, route coverage, and emergency response as needed
• Support field repairs, unit installs, and ensure compliance with safety and quality standards
• Maintain inventory, equipment usage, and company assets
• Approve timesheets, manage time-off requests, and report field performance metrics

Requirements & Qualifications

• Previous experience leading field teams or operations-based staff
• Strong leadership, communication, and coaching skills
• Safety-focused mindset with attention to detail and accountability
• Ability to make fast decisions and problem solve for customers and team.
• Willingness to provide hands-on support, including running routes when needed
• Experience in or strong knowledge in a route-based industry