Job Details

Job Type: 6-month contract-to-hire (depending on performance)

Schedule: M–F 8–5 | 2 days onsite (Mon/Wed) | Weekend on-call rotation

Overview

It is the primary responsibility of the Sr Applications Analyst to ensure applications remain operational for MGM Resorts International. The Senior provides second and third level support to resolve any operational concerns with the application in accordance with established SLAs. The Senior performs complex systems root cause analysis of problems and incidents associated with applications and services within the corporate environments. They implement technical solutions that provide for self-healing and high availability of all applications installed at MGMRI. The Senior mentors other more junior Application Support Engineers on a day to day basis. They also interact directly with other departments within IT as appropriate to ensure prompt and high quality resolution of issues.

Responsibilities

• Receive and resolve escalations from the Operations Center Analysts
• Receive and resolve application escalations from Tier 1 third party vendors personnel
• Provide Subject Matter Expertise (SME) level of application level issues
• Responsible for attending project meetings and facilitating meetings as required
• Responsible for understanding system/application topology to include interfacing systems
• Responsible to attend strike teams as an escalation point
• Responsible for providing KBA's
• Responsible to assistance as required in providing Frequently Asked Questions (FAQ) and responses from Tier 1 & Tier 2
• Responsible for creating and maintaining documentation related to applications and application issues
• Responsible for documenting issues that are awaiting code releases to resolve
• Responsible for attending training on applications and technical skills
• Works with IT groups, Vendors and Business users
• Escalates issues for resolution (and provides follow up) to Tier 3
• Provide technical leadership to more junior application engineers
• Provide high level knowledge and mentoring in version control systems
• Provide high level knowledge on the following platforms:AS400, Dell, HP, and/or Tandem/Stratus
• Provide high level knowledge on the following operating systems/technologies: OS400; Windows 2003, 2008 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; . and/or Application Installation
• Provide high level knowledge of core Java principles and possess Java diagnostic expertise system and process requirements. Works with clients to obtain requirements through interviews, document analysis, surveys, site visits, business process descriptions, workflow analysis and use cases.
• Evaluates the information from those multiple sources to develop an understanding of the client's business requests and needs and translates them into application and operational requirements.
• Requires excellent verbal and written communication skills and the ability to lead a project or group.

Must-Haves

• Required 4+ Years of Prior Relevant Experience
• Experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported, and experience in an application and network support role with a demonstrated track record of the development of complex solutions.
• Bachelor's Degree or equivalent experience in Information Systems/Technology, Computer Science, Computer Engineering or a related field

Plusses

• Experience with at least one of the following systems: Opera, LMS, Infogenesis, Patron Management, Zenoti, TIBCO, Spotfire, Epicor, and/or Stratten Warren
• Experience working with Front of house hotel systems
• Strong Opera experience in large hotel environment
• Integrations with hotel partner such as Expedia
• Vendor accessed certification is a hardware platform (DCSE, HP, IBM, etc.)