Job Details

Security Officer II

The Security Officer II provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and always delivering superior guest service. The role sets the standard for venue Security through on-the-job interaction and demonstration. This is not an all-encompassing job description. It is dependent on the venue of hire and offered position which will be presented for review and acknowledgment upon hire.

Essential Functions Of The Position Include, But Are Not Limited To:

• Provides security and protection for our guests, employees, and company property
• Maintain up-to-date knowledge of "persons of interest" who may be denied entrance into our venue or past employees who have been 86'ed from the venue
• Maintain up-to-date knowledge of VIP customers/clients as well as hotel executives
• Inform management of any complaints, comments, or incident
• Appear in the dress code for all shifts at your scheduled time
• Alert and get approval for all breaks, leave of rotation, or duties which you cannot perform at the time they were assigned to you
• Be attentive to all company-related events and upcoming venues and changes
• Keep a proper and professional appearance and attitude
• Maintain and promote a friendly atmosphere for customers and staff
• Comply with added hours or time frame after a scheduled shift as needed
• Circulate among guests and employees to preserve order and protect property
• Administer first aid and assist injured guests or employees
• Ensure that proper authorities are contacted
• Upholds law and order in the hotel in conjunction with local law enforcement
• Remains alert for any suspicious persons or activities
• Reports any safety hazards immediately to Maintenance and/or Management
• Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations
• Follows radio communication procedures and corresponding codes
• React professionally and rationally in emergency and pressure situations
• Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately
• Follows the established procedures for escorting and assisting necessary employees to cash control
• Communicate professionally with all management
• Promote and practices safety awareness and behavior, adhering to all safety standards
• Directs emergency vehicles when called upon
• Assists and/ or completes additional tasks as assigned

Education/Working Knowledge:

• 2 years of Security experience or 3 years of Hospitality experience preferred
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to Company standards
• Possession of or the ability to possess all state required work cards for the position

Skills / Physical Demands / Work Environment / Schedule:

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Excellent written and verbal communication skills required
• Ability to keep an open and objective view
• Ability to maintain composure and stay focused
• Must have strong problem-solving skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to work under pressure
• Must have good positive energy throughout the day
• Must be able to read and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be observant and quick to respond to various situations
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment