Job Details

A company is looking for an Onboarding Consultant to guide Emergency Communications Centers in deploying and utilizing the CommsCoach platform.Key ResponsibilitiesProvide customer guidance on QA/QI, training, and coaching best practices within CommsCoachCollaborate with Project Managers and agency leads to facilitate functional onboarding and ensure clarity in rolesDeliver structured training and support agencies in transitioning to modern workflows while maintaining organized communicationRequired Qualifications3-5 years of experience in 9-1-1 dispatching, supervision, training, QA, or CTO workDeep understanding of ECC operations, including call-taking workflows and QA/QI programsExperience guiding organizations through operational or technology-driven changeExceptional organizational skills to manage multiple customers and prioritiesHigh comfort level with software configuration and translating workflows into platform logic