Job Details

T-Mobile - - Responsibilities: Resolves customer concerns by partnering across teams to identify solutions needed; Drives customer lifetime value through relationship-based opportunities to reduce churn and foster account growth; Provides proactive and reactive support through inbound and outbound contact with a customer-focused mentality; Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile; Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed