Job Details

WHY WORK FOR VALENTINOA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.WHAT WE BELIEVE INMaison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.WHO ARE WE LOOKING FORAt Valentino, we don't just sell products - we bring dreams, emotions, and artistry to life. Our work is rooted in human connection, and nothing about our approach is mechanical. As a Client Advisor, you play a key role in creating meaningful experiences that inspire our clients and drive the success of the boutique.Key Responsibilities:Brand Experience:* Master the Client Journey to create strong long term client relationships.* Clientele and proactive engagement with existing and potential* Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).* Aware of CRM targets and actively engages in all actions to reach them* Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe* Consistently captures client data and takes notes of all qualitative information* Knows their portfolio of customers, and the VVICs and VICs they handle* Consistently works to achieve given sales, KPIs and CRM targetsStyling:* Strive to discover your clients and their every need, and to guide them across all categories of the brand.* Familiar with current fashion and in season trends to curate looks* Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.* Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.* Stay informed about new arrivals, seasonal trends, and special events within the store.Merchandise and Visuals:* Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)* Ensure product maintenance, replenishment on the floor* Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.* Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.* Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.Operations:* Knowledge and understanding of company policies and procedures* Ability to use POS system to perform all client transactions* Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)Requirements:* Previous luxury retail sales with relevant clientele focused experience* Proven track record in achieving sales results* Exceptional clientele, customer relationship building skills* Demonstrate strong verbal and written communication skills* Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.* Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.* Foreign Languages a plus* Action oriented; drive for results* Problem-solver* Must be a team playerHOW WE AREThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.Employment Type: PermanentWorking Time: Full-timeNearest Major Market: Las Vegas