Job Details

A company is looking for a Production Support Engineer II to handle technical issues and ensure customer satisfaction.Key ResponsibilitiesBecome an expert in the company's products and servicesProvide high-quality support and manage inquiries through various channelsCollaborate with cross-functional teams to resolve issues and document learningsRequired Qualifications3+ years of experience in Technical Support, Production Support, or IT Support for B2B customersExperience with ticketing systems such as Salesforce or JiraGood understanding of API technologies and troubleshootingIntermediate SQL knowledge and experience in a Linux environmentFamiliarity with scriptwriting in languages like Python or Ruby