Job Details

Join our Support Center and be a pivotal resource to our field and distribution teams -where innovation, cross-functional collaboration, and career growth come together in an exciting environment!The Delivery Lead is responsible for end-to-end delivery of a technology project, ensuring outcomes, timelines, and budget are achieved. This role defines the delivery approach and leads daily project decision-making. The role integrates and aligns business and technical teams, including third party vendors, managing interdependencies, risks and issues. They define the governance and ways of working for the project, serving as the face of the project to senior leadership. Overall, the Delivery Lead ensures cohesive, high‑quality technical solution delivery across design, build, test, and implementation phases.Location: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119Schedule: Monday - Friday, Weekends as needed, 40 - 50 hours per weekPay: $125,000 - 150,000Benefits:* Employee Discount* Employer-Paid Life Insurance* Flex Time Off* Disability Insurance* Medical, Dental, and Vision Insurance* Paid Parental Leave* 401(k) with company matchESSENTIAL DUTIES AND RESPONSIBILITIES* Responsible for successful delivery of project against agreed upon outcomes, managing the natural tension between scope, timeline and budget* Accountable for development of, and delivery against, overall project plan from design, through build, test, cutover, and hyper care* Shapes project organization and team, providing clear direction on roles and responsibilities, resource identification, and vendor engagement* Provides leadership and direction to manage a cross-functional project team against plan, deliverables, and objectives* Establishes governance and reporting process, chairing key meetings (e.g., Steering Committee, Design Authority, etc.)* Manages delivery decisions, risks, and issues, drawing on prior delivery experience* Establishes project controls and ensures adherenceJob RequirementsKey Skills / Experience* Experience managing similar technology projects* Experience managing multi-disciplinary teams across Business and IT* Experience managing third party vendors* Strong stakeholder management and interpersonal skills* Strong communications, able to negotiate and influence to align between different interests* Strong problem-solving and risk/issue management experience* Relentless focus on integrating activity across workstreams* Able to challenge leadership constructively, bringing different views into the open* Takes responsibility for achieving results, overcoming obstacles and adapting approach* Preferred: Retail experienceAdditional Requirements* Frequent sitting* Limited standing, walking, climbing, crouching, bending, pushing, or pulling* Limited travel or overnight* Occasional travel or overnight* Frequent travel or overnight; including international* Normal or corrected vision and hearing* Can distinguish varying or specific colors, patterns, or materials* Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures* Typically, indoors* Typically, at a consistent temperature* Lift 0-25 lbs.* Use of fine motor hand functionsWe can't wait to meet you so apply today!About UsWHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.WH Smith prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located.EEO/ADA/DFWPWH Smith is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. It is about each person bringing passion and skills to a dynamic and inclusive workplace!Advanced computer skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with a merchandising software platform.